Return Policy

YULIYA CHORNA JEWELLERY offers 14 day exchange or store credit policy for all Ready To Ship items ordered within Canada and USA only, minus return shipping. If for some reason the items you received are not what you expected we will accept a return for exchange or store credit within 14 days of receiving the item(s) if unworn. This only applies to original Ready To Ship pieces (item has not been sized or adjusted to you in any way) shipped within Canada and USA. 

YULIYA CHORNA JEWELLERY does not offer exchanges or store credit on any other International orders.

To initiate a return, please email info@yuliyachornajewellery.com. Return shipping cost will be customer's responsibility. YULIYA CHORNA JEWELLERY will not be responsible for any damaged or lost packages. If your item's value is over $500 CAD we will provide an insured return label for applicable fee payable by customer prior to shipping. Any duties or taxes occurring during the return process from USA locations will be billed to customer. Items must be in their original packaging and in clean, unworn condition. Refund, exchange or store credit will be issued once the piece is returned to YULIYA CHORNA JEWELLERY and inspected. 

YULIYA CHORNA JEWELLERY does not offer refund, exchange or store credit if the item was damaged, worn and poorly cared for after the purchase.

YULIYA CHORNA JEWELLERY does not offer refund, exchange or store credit if the item was custom sized or adjusted to fit to you prior to shipping. If you are not sure of the size, email us to get help. 

YULIYA CHORNA JEWELLERY does not offer refunds, store credit or exchanges on Custom and Made To Order items as they are handmade from scratch for you and are final sale. There is no refunds, store credit or exchanges on gem purchases (either through our online shop or a personalized custom service).

There is no refunds on items due to allergies. Its clients responsibility to be aware of any skin sensitivities to gold. An exchange or store credit can be offered in this case.

All SALE items are final sale and are not eligible for returns, exchanges or store credit.