FAQs

Find answers to the most common questions about our products, services and policies below. 

Can my ring be re-sized?

If you purchased one of our rings and it doesn’t fit quite right, we offer one complimentary re-sizing within the first two months of purchase or prior to shipping. All other sizings will incur a small fee. 

We recommend you get sized professionally with us or at your local jeweller a few times. Our hands fluctuate depending on the weather, time of day or body changes so it's important to establish the happy medium. You can order our at home Ring Sizer to help you get the correct size before re-sizing.

How long does it take for a custom piece? 

Custom projects typically take between 6-12 weeks depending on the design, complexity and stone requests. Read more about Custom Process.

What is your return policy?

All unworn Ready To Ship jewellery purchased within Canada may be returned and exchanged for a store credit within 10 days of receiving your item(s). We don't offer returns and exchanges for store credit on items shipped outside Canada, sale items or items that have been sized or altered to you in any way. 

We don't offer returns or exchanges on Custom and Made To Order items. There is no returns, exchanges or refunds on gem purchases.
There is no returns, exchanges or refunds on items due to allergies. It’s client’s responsibility to be aware of any skin sensitivities to gold alloys. If you know you are allergic to a standard 14k gold alloy, we recommend 18k gold (more pure gold, less traces of nickel) or platinum (non-allergenic) settings. 

We do not issue refunds on any orders.

All SALE items are final sale.

Email us at hello@yuliyachornajewellery.com to initiate a return/exchange. For more information visit Policies.

What is your Warranty?

Yuliya Chorna Jewellery warrants all products against manufacturing defects within first 6 months of purchase. Centre stones are not warranted. We will replace any melee (2mm and smaller) stones within the first 6 months of purchase. If there is obvious damage to the piece (missing prongs, out of shape band etc. due to accident or poor care) we will replace stones and repair your piece at your cost. We can size rings one time, free of charge, within the first 6 months of purchase. Customer will be responsible for shipping costs to our Toronto studio. 

We don't warrant loss, theft, daily wear and tear of pieces and possible chipping of stones. Centre stones are NOT under warranty. We strongly recommend that you insure your precious pieces with your home insurance or a third party company.

We recommend a yearly check up of your jewellery with us (or your local jeweller) to make sure all stones are tight and sparkly. 

We provide appraisals with all custom items over $2000 CAD and ready made or one-of-a-kind pieces over $4000 CAD. If you need to get your Yuliya Chorna Jewellery piece appraised we can provide that service for an additional $100 CAD. 

How long does shipping take?

All Ready To Ship pieces ship within 1-2 business days after the order is placed. Ring sizing takes up to 7 days before shipping.

Canadian orders ship with CanadaPost Express or FedEx Priority and take between 2-4 business days depending on the value fo your order and your location. 

International orders ship with DHL Express Worldwide or FedEx Priority and take between 2-14 days depending on your location (only 2-4 business days to USA). Note that we can't control any delays at the boarders. All international duties and taxes are client's responsibly. 

We recommend delivering your precious jewellery to a place that you know it can arrive at safely. Please note that all packages over $1000 CAD ship with signature at delivery for security. If you wish to disable signature at delivery contact us hello@yuliyachornajewellery.com after placing your order. Your package then will be delivered to the front door of your selected delivery address with no signature at delivery. 

For more information visit Shipping.

Can you re-work my heirloom pieces?

Availability for heirloom re-works is limited. Depending on the scope of the project, we will access each inquiry and will let you know what is possible at the time. We DO NOT buy clients gems or jewellery.

Do you do engraving?

Yes! We offer inside ring & other jewellery engraving. Email hello@yuliyachornajewellery.com to get a quote.

For any other information email us at hello@yuliyachornajewellery.com